Frequently Asked Questions
Everything you need to know about ordering from Acme Supply
Ordering & Pricing
How do I place an order?
You can order directly through our online storefront 24/7. Simply browse or search for products, add them to your cart, and check out. If you prefer, you can also call us at (713) 555-0142 or email sales@acmesupply.com during business hours.
Do I need an account to order?
You can browse our catalog without an account, but placing orders requires a registered business account. This allows us to apply your customer-specific pricing, net payment terms, and order history. Contact us to set up your account.
How does pricing work?
Pricing is customer-specific. When you log in, you will see your negotiated contract rates. Volume discounts are available on many product lines. Contact our sales team for a custom quote on bulk orders.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, ACH bank transfers, and company checks. Approved business accounts can access net-30 or net-60 payment terms. Credit applications are processed within 2 business days.
Can I get a quote before ordering?
Absolutely. Use our Contact page or email sales@acmesupply.com with the items and quantities you need. We typically turn quotes around within a few hours during business days.
Shipping & Delivery
How fast do orders ship?
In-stock orders placed before 2:00 PM CT ship the same business day. We use UPS, FedEx, and local courier services depending on your location and order size.
Do you offer local delivery in Houston?
Yes! We offer same-day and next-day delivery within the Greater Houston area for orders over $100. For urgent plant-down situations, ask about our rush delivery service.
What are your shipping rates?
Shipping is calculated based on order weight, dimensions, and destination. Orders over $500 ship free within the continental US. Local Houston delivery is free for orders over $100.
Do you ship outside of Texas?
Yes, we ship nationwide. Most orders arrive within 2-5 business days depending on your location. Expedited shipping options are available at checkout.
Can you ship to a job site?
Yes. You can add multiple shipping addresses to your account and select a delivery address at checkout. Many customers ship directly to their job sites, plants, or maintenance shops.
Returns & Warranty
What is your return policy?
Standard stock items can be returned within 30 days in original, unopened packaging for a full refund or credit. Special-order and cut-to-length items are non-returnable. Contact us to initiate a return.
Are Milwaukee tools covered under warranty?
Yes. As an authorized Milwaukee Tool dealer, all Milwaukee products we sell are covered by Milwaukee’s standard manufacturer warranty (typically 5 years for power tools). We can help facilitate warranty claims directly.
What if I receive a damaged or incorrect item?
Contact us immediately at (713) 555-0142. We will arrange a replacement shipment right away at no cost. Please keep the original packaging for carrier claims.
Business Accounts
How do I open a business account?
Contact our sales team at sales@acmesupply.com or call (713) 555-0142. We will set you up with an account that includes customer-specific pricing, order history, and optional net payment terms. Setup typically takes 1-2 business days.
Can multiple people at my company place orders?
Yes. Business accounts can have multiple authorized users, each with their own login. Account administrators can manage users and set purchasing limits through the account dashboard.
Do you offer vendor-managed inventory?
Yes. For high-volume accounts, we offer VMI programs where we monitor your usage patterns and automatically replenish stock at your facility. Contact our sales team to learn more.