Frequently Asked Questions

In-stock orders placed before 2:00 PM CT ship the same business day. We use UPS, FedEx, and local courier services depending on your location and order size.

Yes! We offer same-day and next-day delivery within the Greater Houston area for orders over $100. For urgent plant-down situations, ask about our rush delivery service.

Shipping is calculated based on order weight, dimensions, and destination. Orders over $500 ship free within the continental US. Local Houston delivery is free for orders over $100.

Yes, we ship nationwide. Most orders arrive within 2-5 business days depending on your location. Expedited shipping options are available at checkout.

Yes. You can add multiple shipping addresses to your account and select a delivery address at checkout. Many customers ship directly to their job sites, plants, or maintenance shops.

Standard stock items can be returned within 30 days in original, unopened packaging for a full refund or credit. Special-order and cut-to-length items are non-returnable. Contact us to initiate a return.

Yes. As an authorized Milwaukee Tool dealer, all Milwaukee products we sell are covered by Milwaukee’s standard manufacturer warranty (typically 5 years for power tools). We can help facilitate warranty claims directly.

Contact us immediately at (713) 555-0142. We will arrange a replacement shipment right away at no cost. Please keep the original packaging for carrier claims.

Contact our sales team at sales@acmesupply.com or call (713) 555-0142. We will set you up with an account that includes customer-specific pricing, order history, and optional net payment terms. Setup typically takes 1-2 business days.

Yes. Business accounts can have multiple authorized users, each with their own login. Account administrators can manage users and set purchasing limits through the account dashboard.

Yes. For high-volume accounts, we offer VMI programs where we monitor your usage patterns and automatically replenish stock at your facility. Contact our sales team to learn more.